Earn 5% in rewards points on every order!

Page 4

Q. How can I contact BabyGifts.ie?

A. Postal Address: Susan Elizabeth/ www.BabyGifts.ie, Circular Road, Gort, County Galway, Ireland
Phone: 091 631000
Email: info@babygifts.ie

Q. Can gifts be sent directly to the recipient?

A. Yes, the majority of our baby gifts are sent directly to the new baby. There is an option to include a personal message at checkout, which we will include on a coordinating gift card at no extra charge. If you miss it, you can email us after you place your order with your message.

Q. Will there be any receipts included?

A. Don't worry, we never include any prices/receipts with our deliveries. Your receipt will be emailed automatically once you have confirmed your purchase.

 

Q. Do you ship worldwide?

A. Yes, Susan Elizabeth ship worldwide. Simply choose your destination at the checkout box. Please note that in some countries, gifts are liable to import taxes. Excess weight charges may apply to oversized gifts such as baby gift hampers, rocking horses. We will contact you immediately if an extra charge is necessary for delivery.

Q. How long will it take to receive my order?

A. Baby gifts orders before lunchtime are sent for next working day delivery within the Island of Ireland if ordered before lunchtime.

Baby gifts ordered after lunchtime will be sent the following day (for next working day delivery).

Baby gifts ordered between Friday afternoon and Monday morning will be sent on Monday for delivery Tuesday.

The exceptions are noted under the product description (ABC Frames- all orders received before lunchtime on Tuesdays will be delivered on Thursdays. Orders placed from Tuesday afternoon onwards will dispatch the following week.

Christening candles: Please allow 2-3 working days for dispatching of candles. (if you have an urgent order, ring us or send us an email and we will do our best to accommodate you.

Deliveries to the UK are normally within 2-3 working days from dispatch.

Please refer to our Shipping page for more information on other destinations.

Q.How can I open a corporate account and what are the advantages?

A. We are pleased to be able to offer Corporate Account facilities. Contact us today to set up an instant account.

Benefits of opening a Corporate Account include:

30 day payment terms with monthly invoices which can be sent direct to your HR Department.
Ordering facilities via the web, telephone or email.
Baby Gifts can be delivered either to hospital or direct to your recipients home.
We offer next day delivery for orders placed before 2.00pm.
If you need any help or guidance in choosing your baby gift or indeed working to a particular budget, we are only a telephone call or email away.
Telephone : 091 631000 or 091 632833 or email corporate@babygifts.ie

Q. How will I know when my order has been shipped?

A. You will receive notification with your tracking code, via email, that your item has shipped. The shipping notification will be sent to the email address you provided to us when ordering.

Q. I made a mistake on the item I ordered. Can I get a replacement?

A. As your order enters our system immediately upon placement of your order, it is extremely important that you review your order for correctness prior to submission. We do understand, however, that mistakes happen! Take special care when reviewing your order; check your spelling, dates and names very carefully. In the event you've made an error and need a replacement, we would be happy to extend a 25% discount if you need to re-order.  In the case of all embroidered gifts, it is not possible to successfully take out stitches by hand without damaging the garment, nor is it possible to rectify engraved gifts. Please don't ask.

Errors on ABC Frames:

New plaques can be sent for €5.00 . Due to the handmade nature of this gift, all other changes to the ABC Frames (mis-spellngs) can be made, at 1/2 the original cost of the gift. (ex. delivery).

Please check personalisation details carefully before ordering!

Q. We made a mistake on an item,

A. Of course, if we made the error, we will send a replacement item at no charge to you and credit you for the return postage. In most cases it will be necessary to receive the item with the error back before we can send the replacement item.

Q. What payment methods do you accept?

A. Susan Elizabeth - www.BabyGifts.ie accepts Visa, Visa Debit, MasterCard,  Paypal, Cheques and payment by bank transfer. If you wish to pay via AMEX, please checkout using the paypal option.

Q. Why can't I add items to the shopping basket?

A. The browser that you are using may not be set up to support Cookies, or you may have Cookies turned off.

Without Cookies enabled, you will not be able to add items to your shopping cart. "Cookies" are small text files that are placed on your computer in order to identify your shopping cart on our Web site. To enable Cookies, try setting your security level to medium.

Q. How can I unsubscribe from your email newsletter?

A. Susan Elizabeth sends out an email newsletter to subscribers who opt-in. If you prefer not to receive these emails - approx 3-4 a year, please email info@babygifts.ie with the subject:Unsubscribe in the header.

Why shop with us

Finest Quality Baby Gifts
Did you know? We design many of our gifts including our Signature Star quilts, Silk covered photo albums and keepsake bears to ensure that the gifts you give are exclusive and of the high standard that our customers expect.
Next day delivery
Order before 2pm for next working day delivery!
As always there are a few exceptions (ABC Block frames and Christening candles will take a little longer...but they are worth the wait!
Gorgeous Gift Boxes and cards!
We believe 1st impressions last... That is why all of our gifts are beautifully presented in our Signature Gift boxes and include complimentary gift card too!
Experience
Susan Elizabeth is Ireland’s longest established Baby Gift website. We work on the ethos of treating every order as if we were giving it ourselves. We want our customers to feel special when they receive a Susan Elizabeth baby gift and spread the word.